There is nothing worse than having to call customer service for a problem.
Read MoreTopics: customer service, consumer behavior, retail
Thanks to advances in artificial intelligence technology, there’s a new wave of tools at the intersection of business and social messaging helping brands interact with customers in relevant, personal, and helpful ways - all at reduced cost.
Read MoreTopics: customer service, ecommerce, Chat bots, Artificial Intellegence, Chat Marketing
Thanks to advances in artificial intelligence technology, there’s a new wave of tools at the intersection of business and social messaging helping brands interact with customers in relevant, personal, and helpful ways - all at reduced cost.
Read MoreTopics: customer service, ecommerce, Chat bots, Artificial Intellegence, Chat Marketing
Nobody likes being sold. We all have needs to satisfy, but we want it on our own terms. Anything less feels manipulative, or insincere at best. The best user experiences anticipate our needs, provide a clear path for getting them met, then get out of the way.
Read MoreTopics: customer service, marketing, UX, hospitality
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