Customer Service 101 For Retail

 

There is nothing worse than having to call customer service for a problem.

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Topics: customer service, consumer behavior, retail

Conversational Commerce and the Brands That Are Doing it Right

Thanks to advances in artificial intelligence technology, there’s a new wave of tools at the intersection of business and social messaging helping brands interact with customers in relevant, personal, and helpful ways - all at reduced cost.

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Topics: customer service, ecommerce, Chat bots, Artificial Intellegence, Chat Marketing

Conversational Commerce: Chat Marketing and the Customer Experience

Thanks to advances in artificial intelligence technology, there’s a new wave of tools at the intersection of business and social messaging helping brands interact with customers in relevant, personal, and helpful ways - all at reduced cost.

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Topics: customer service, ecommerce, Chat bots, Artificial Intellegence, Chat Marketing

Invisible Design and the Hospitality of User Experience

Nobody likes being sold. We all have needs to satisfy, but we want it on our own terms. Anything less feels manipulative, or insincere at best. The best user experiences anticipate our needs, provide a clear path for getting them met, then get out of the way.

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Topics: customer service, marketing, UX, hospitality